How Breexi works

Two people, one trip. Here is what each of you does, and how your item and your money stay protected.

Send with Breexi

From a photo to a handoff in seven steps.

A small parcel tied with string, held in an open hand.
  1. Snap a photo

    The app fills in the category, size and description for you.

  2. Add the addresses

    Pickup and delivery. Your saved addresses and your location are suggested.

  3. Make an offer

    See a suggested price and send an offer. Negotiate if you need to.

  4. Get matched

    The best travellers on your route are notified straight away.

  5. Pay safely

    Your payment is held, not released, until you confirm delivery.

  6. Track it

    Follow the delivery and get a notification when your traveller arrives.

  7. Confirm and rate

    Scan your traveller's QR code at handoff, then rate each other.

Your money waits until your item arrives.

Breexi holds the payment through every stage of the trip. The traveller is paid only when you confirm delivery.

Your paymentStage 1 of 4

Reserved

Your card is checked and the amount is reserved. You are not charged yet.

The traveller is paid only after you scan their QR code at handoff.

  1. Reserved

    When a traveller accepts, your card is checked and the amount is reserved. You are not charged yet.

    Not charged yet
  2. Taken

    At pickup, the traveller collects your item and the payment is taken through Stripe.

    Charged through Stripe
  3. Held

    During the trip, the payment is held. The traveller can't receive it yet.

    Held by Breexi
  4. Released

    At handoff, you scan the traveller's QR code. Only then is the payment released.

    Paid to the traveller

The small print that protects you

Deposits on valuable items
High-value deliveries carry a security deposit, so both sides have something at stake.
Photos at both ends
Pickup and delivery photos are required, and the app compares them to spot a mismatch.
Prohibited items screened
Photos and descriptions are checked in four languages, with a review team behind the software.
Refunds in your currency
If a dispute is decided in your favour, the refund goes back in the currency you paid in.
Location deleted afterwards
Exact GPS data is deleted once the delivery is complete.
Two-step sign-in
Add a second step when you sign in, so no one else can use your account.

What happens if…

Plans change. Here is what Breexi does when they do.

The traveller cancels

Your request goes straight back to matching, so other travellers on your route can take it. If your item had not been collected yet, you have not been charged.

The item arrives damaged

Open a dispute in the app. The photos from pickup and delivery are used as evidence. High-value items carry a security deposit, and refunds go back in the currency you paid in.

The item doesn't match the photos

Travellers photograph the item at pickup, and the app compares it with the photos in the request. A traveller can decline an item that doesn't match.

I'm not sure an item is allowed

Every request is screened for prohibited items, by software and by a review team. Senders also declare what the item is before a traveller accepts.

Ready to send or earn? Join the waitlist and tell us your route.